Faq & Info
WHO IS CAFFELLETTO?
Since 1997 we offer the opportunity to stay in exclusive and selected accommodations with a family atmosphere to our guests travelling from all over the world.
Guests who will sleep at our facilities will have the chance to experience the tranquillity of the countryside or to enjoy the picturesque landscapes of the cities of art to discover their history and culture.
WHAT ARE WE OFFERING YOU?
HOW CAN I FIND WHAT I AM LOOKING FOR?
You can find what you are looking for in four ways:
HOW CAN I CHECK AVAILABILITY OF AN ACCOMMODATION?
For structure with instant booking, you can check availability and final price. If the room is available, you can proceed with the booking and you will receive via e-mail a confirmation voucher.
For those structures without instant booking, you have to send a request to know if the room is available by clicking on the "Check availability" button of the accommodation with the price you prefer. You will receive an e-mail with availablity and information about how to proceed with the booking.
WHAT DOES THE PRICE INCLUDE?
The prices in this site are inclusive of VAT.
Before verifing the availability, you will end up in a page where you will find clearly indicated the total price, the number of people, including nights and any services.
No commission will be add.
WHERE CAN I FIND THE ADDRESS AND CONTACTS OF THE ACCOMMODATION?
Once you have confirmed a booking, you will receive an e-mail with the confirmation voucher attached. In the voucher you will find the address and contacts of the accommodation.
WHAT IF I HAVEN'T RECEIVED THE CONFIRMATION VOUCHER?
Check in "Incoming Mail" or "Spam" box of the e-mail address you entered at the moment of the booking. If you didn't receive the e-mail, contact us to email@example.com: we will send it to you right away.
WHICH PERSONAL INFORMATION WILL BE REQUIRED?
In order to proceed with the check of availability, we will ask for your name, surname, city, country, email and phone.
Your information will then be treated in compliance with the Italian law decree D. Lgs. n. 196/2003
WHAT IS THE TOURIST TAX?
The tourist tax to be paid varies depending on the following elements: the city where you stay, the type and site of the accommodation, the number of stars, the type and quality of the facilities provived by the accommodation chosen.
The task of collecting the tribute has been given to the accommodations’ host: the tourist tax, in fact, has to be paid in place in cash.
HOW DO I CANCEL MY BOOKING?
Bookings can be cancelled by either sending an e-mail to firstname.lastname@example.org.
After your booking has been cancelled you will receive an e-mail that confirms your cancellation. The same e-mail is also received by the accommodation; therefore there is no need to contact it.
The cancellation is devoid of penalties only if the "Cancellation Terms" indicated by the structure are not expired.
In case of a cancellation made by the Customer (regardless of the reasons), the deposit is non-refundable.
To learn about our cancellation click here
HOW DO I SIGN UP FOR OUR NEWSLETTER?
For information about offers and updates of Caffelletto click here
DIDN'T YOU FIND THE ANSWER TO YOUR QUESTION?